How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
01225 560 101
How fast can I have my mirror (or) cabinet delivered?
What happens if I'm not in when they deliver?
Does the package require a signature?
Who is your courier?
Can I track my mirror (or) cabinet parcel before it arrives?
See all 7 articles
How long is the average life of your LED's?
What can I do if one bulb in LED strip goes out?
How do I activate the LED lights?
Is there a standby time in which they will turn off automatically?
What is the difference between Daylight and warm white LED bulbs in Hollywood mirror?
See all 7 articles
How does the sensor work?
Does the mirror illuminate when I walk in front of the mirror?
Where is the sensor located?
Can I isolate the sensor so the lights come on with my bathroom lighting?
Can I use the shaver socket with the lights off?
Can shaver socket charge my electric toothbrush?
Where is the shaver socket located?
Can shaver sockets be positioned at either left or right hand side of unit?
Does the demister pad demist the whole face of the mirror?
How do I activate/deactivate the demister pad?
How do I know if the demister pad is on?
Warranty claim and Returns
Does my product come with a warranty?
If the LED's fail within the 10 year period can you replace them?
Do I get 14 days to examine my product & if I don't like can I return & get a full refund?
How can I claim warranty/return an item?
When will I get my refund?
Can I rotate the mirror to be in landscape or portrait?
Is the mirror tinted glass?
Does mirror have a beveled edge?
Is the mirror IP44 rated for bathrooms?
Is the mirror CE & ROHS certified?
See all 9 articles
Can the clock display be switched on/off?
What is the colour of the clock display?
Will the clock remember the time if there is no power supply?
Where is the clock adjustment button in mirrors & cabinets?
How to set Hours and Minutes on the clock enabled models?