Warranty and Returns

Does my product come with a warranty?
We offer a no quibble 10* year warranty on all parts** on all of our products from the date on your invoice. One must have this invoice handy, as we will ne...
Thu, 10 Aug, 2017 at 10:17 AM
If the LED's fail within the 10 year period can you replace them?
Yes, Diamond X Collection is the only brand in the UK to have easy replaceable LED strips that can be replaced extremely easily without having to take t...
Tue, 26 Jan, 2016 at 11:59 AM
Do I get 14 days to examine my product & if I don't like can I return & get a full refund?
Yes, but please do not install the mirror! Returned product must be complete, unused and in 'as new' condition (if you have opened the bo...
Thu, 10 Aug, 2017 at 10:21 AM
How can I return an item?
Step 1: Please complete the online return request form. Step 2 : Items authorised for return should be received in a good complete condition wi...
Mon, 16 May, 2016 at 3:55 PM
When will I get my refund?
Usually within 2-3 weeks of returning your order. After we receive and process your return, it may take 5-7 business days for your refund to display on your...
Tue, 14 Feb, 2017 at 12:32 PM